Effective Date: 1/1/2013
Types of Information Collected
Collection of Personal Information
Contact Information and Policy Updates
"Personal information" means information that identifies you or could reasonably be used to identify you, and which is submitted to and/or collected by AbbVie websites and maintained by AbbVie in an accessible form. Examples of personal information include your name, your postal address, your email address, and your telephone number.
What types of information does AbbVie collect online?
Does AbbVie collect "sensitive" Personal Information?
AbbVie collects via some AbbVie websites personal information, such as health related information, that may be designated as "sensitive" under data privacy laws in some jurisdiction only where you consent to this. AbbVie shall adopt additional measures as required by local law for the processing of such information. In addition, individual AbbVie subsidiaries or affiliates may adopt measures to address local custom or social expectation about such information. By providing us with sensitive personal information, you consent to AbbVie collecting, transferring, storing, and processing it.
How does AbbVie use personal information that I have provided?
AbbVie will use the personal information you provide through AbbVie websites to respond to your questions and to provide you with efficient customer service. We may also use this personal information for other business purposes, such as to offer you the opportunity to receive notices regarding AbbVie's products or services, to invite you to participate in surveys about our products, or to notify you about special promotions.
Will AbbVie combine personal information I provide on an AbbVie website with other personal information about me?
We use this consolidated information to help us better design AbbVie websites and AbbVie products, to communicate information to you, to enhance our marketing and research activities, and to facilitate other business functions.
What choices do I have about how AbbVie collects and uses personal information about me?
You may always limit the amount and type of personal information that AbbVie receives about you by choosing not to enter any personal information into forms or data fields on AbbVie websites. Some of our online services can only be provided to you if you provide us with appropriate personal information. Other parts of AbbVie websites may ask whether you wish to opt into or opt out of our contact lists for offers, promotions and additional services that may be of interest to you.
Does AbbVie share personal information with third parties?
AbbVie will not sell or license your personal information to third parties except in connection with the sale or transfer of a product line or division, or in connection with a joint marketing program.
AbbVie may share your personal information with third parties with whom AbbVie is jointly marketing a product or service or jointly conducting a program or activity. It is AbbVie's practice to notify you if you are registering for a program which is conducted in conjunction with another company that may require access to your personal information. AbbVie may also share your personal information with vendors with whom AbbVie contracts to carry out business activities for AbbVie. If AbbVie provides your personal information to vendors to assist us with our business activities, it is AbbVie's practice to require those vendors to keep your personal information confidential and to use your personal information only to perform functions for AbbVie. Additionally, AbbVie may share your personal information with a third party in connection with the sale or transfer of one of its product lines or divisions so that the buyer can continue to provide you with information and services.
AbbVie reserves the right to disclose your personal information to respond to authorized information requests from government authorities, to address national security situations, or when otherwise required by law.
Who within AbbVie will have access to personal information about me?
Personal information can be accessed by a restricted number of AbbVie employees. We train our employees about the importance of privacy and how to handle and manage customer data appropriately and securely.
How does AbbVie secure personal information?
It is AbbVie's practice to secure each web page that collects personal information; however, the confidentiality of personal information transmitted over the Internet cannot be guaranteed. We urge you to exercise caution when transmitting personal information over the Internet, especially personal information related to your health. AbbVie cannot guarantee that unauthorized third parties will not gain access to your personal information; therefore, when submitting personal information to AbbVie websites, you must weigh both the benefits and the risks.
Does AbbVie transfer personal information to different jurisdictions?
AbbVie stores data on secured servers in several countries around the world. Please be aware that information you provide to us or we obtain as a result of your use of the AbbVie websites may be processed and transferred to countries other than the country in which you are resident, including the United States. The privacy and data protection laws in such countries may not be equivalent to the laws in your country of residence. By using and participating in any AbbVie websites or providing us with your information, you consent to this collection, transfer, storage, and processing of information to and in such countries.
How does AbbVie protect the privacy of children?
AbbVie does not knowingly collect or use any personal information from children (we define "children" as minors younger than 13) on AbbVie websites. We do not knowingly allow children to order our products, communicate with us, or use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue.
How may I correct personal information or delete it from current customer records?
In accordance with local legal law, you may request that we remove your personal information from our current customer records or that we amend your personal information. Please notify us of your wishes by contacting us in one of the ways specified below. For our record keeping purposes, we will retain certain personal information you submit in conjunction with commercial transactions.
Why do AbbVie websites use "cookies" and other tracking technologies?
Passive information collection technologies can make your use of AbbVie websites easier by allowing AbbVie to provide better service, customize sites based on consumer preferences, compile statistics, analyze trends, and otherwise administer and improve AbbVie websites. Certain features of AbbVie websites may not work without use of passive information collection technologies.
You can also learn more about cookies by visiting www.allaboutcookies.org.
What types of cookies and other tracking technologies do AbbVie websites use?
How can I contact AbbVie?
If you have questions about the use, amendment, or deletion of personal information that you have provided to us, or if you would like to opt out of future communications from an AbbVie business or a particular AbbVie program, please contact us by clicking on the "Contact Us" link on the website you are visiting or by emailing us at firstname.lastname@example.org. Alternatively, you may send a letter to the following address:
AbbVie Attention: Public Affairs 1 N Waukegan Rd North Chicago IL 60064 United States
In all communications to AbbVie, please include the email address used for registration (if applicable), the website address or the specific AbbVie program to which you provided personal information (e.g. AbbVie.com, etc.), and a detailed explanation of your request. If you would like to delete, amend or correct your personal information and are contacting us by email, please put "Deletion Request" or "Amendment/Correction Request," as applicable in the subject line of the email. We will do our best to respond to all reasonable requests in a timely manner.
How will I know whether AbbVie has updated this policy?
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